Identity?

Recently I asked if there were any circumstances where you could envision it being OK that Saab release a new model without a turbocharged engine. Some people opined that a non-turbocharged hybrid drivetrain would be OK for a Saab, and I tend to agree. Unfortunately, that’s not why I asked the question.

For me, it’s a question of identity that goes right to the root of who Saab are and what they represent in my own little world. The recent news that the upcoming Saab 9-4x will arrive in some markets with a naturally aspirated V6 in the base model poses a classical identity crisis and makes me question where Saab are going and for how long I’ll be hitching a ride.

The 9-4x could carry seven people, bake a pizza, pour a beer and re-wire your house, for all I care. I hope 9-4x customers are happy with the vehicle but it’s not something that I’ll ever be in the market for. But the choice of drivetrain does concern me. It speaks to the heart and soul of the car and where GM are taking Saab.

The Saab that I came to know and love was quite different from all the rest in terms of design and powertrain. I liked that. Mainstream cars bored the crap out of me and the fact that Saab had so many points of difference was an instant selling point. A car is much more than just adequate transportation to me. If I’m going to spend X-thousand dollars on something then it’s going to be something that I love. No mainstream car’s going to satisfy that connection.

Now Saab are developing a non-turbocharged car? Is there any good reason for this decision? If there is, I’ll listen to it, but if it’s just “this is what we can afford in this segment and it’ll satisfy the market in XX” then I’m afraid that’s not going to wash.

It shows a lack of imagination. A lack of commitment to a set of core values. Sadly, it shows the Saab Brand Center to be a bit of a toothless tiger and it shows, in a very concrete way, that GM are more intent on harnessing Saab’s expertise for use on their other brands than they are on building up Saab’s identity.

Bob Lutz, at the Geneva Motor Show, said that the Saabs they’re developing now will be the most Saab-like vehicles that have come from the brand in the last 30 years. If this non-Turbo SUV is an example of what he’s talking about then either I bought a ticket on the wrong train or Bob’s spending his twilight years reliving his herbal heydays of the 1960′s.

Here’s another pointer as to the lack of identity at Saab, especially in the US.

Back when Steve Shannon was appointed to take over from Jay Spenchian, I wrote an open letter to him and the one thing I implored him to do, more than any other, was to hang around. More than anything else, Saab needs some continuity in leadership. It needs some people that 1) have the authority to develop the identity of the brand, and 2) have the commitment to stick around and see it through.

I’m pleased to say that Steve has stuck around so far. I have to call into question the level of authority he has now that GM has bought in the Cat In The Hat to oversee his work (and that of Hummer and Cadillac), but at least he’s hanging in there.

What’s disturbing, though, is the lack of press that SaabUSA are generating under his watch. There’s been a number of reviews thanks to the 2008 Saab 9-3 coming out and there’s been positive press with regards to the XWD system, however SaabUSA have been pretty quiet about generating press material to round out the identity of the brand there.

As an example:

In 2005 there were 32 official press releases from the offices of SaabUSA. In 2006 there were 30 press releases. In 2007 this number shrank to 24 press releases.

We’re nearly half way through 2008 and so far there’s been just 7 press releases from Saab USA.

If exposure is a problem for Saab in the US (and it is) and if the advertising budget has shrunk (and it has) then surely this back-to-basics stuff should be in full swing. When a car company releases one of these, all the media outlets publish it. It’s no-brainer content for them. Easy.

It’s not high impact but it’s inexpensive and gets the name out there. Even if it’s just a little.

——

Saab are a brand with a whole heap of potential.

The brand’s philosophies of efficiency, design and sportiness go hand-in-hand with what will become the industry-wide perspective on motoring in years to come. We’re already seeing more and more companies get into turbocharging – an area that Saab should absolutely own by now.

I suspect that the V6 decision isn’t quite the thin end of the wedge. I think they got the thin end of the wedge past us back in 2003. As Saab become more and more mainstream in coming years the enthusiasts will be left in their 900s, their SEs, their Viggens and their Turbo Xs, contemplating what could have been and asking “why?”

-

OutSaabed?

Recently, here in Australia, our national broadcaster has been airing a show from England called Scrapheap Challenge. And I’m addicted to it.

For those who haven’t seen it before, what you’ve got is two rather corny English hosts, an equally corny but endearing script, you’ve got two teams of three people each, a scrapheap (of course) and a challenge (of course) to build something out of scrap in 10 hours. The “something” might be a powerboat, a spy-car, a submersible car, a Mini-flinger, a giant rapid-fire arrow shooter, a motorised chariot…. the list of challenges has been long and a great deal of fun to watch.

To complete each challenge, the team is given an ‘expert’ to guide them on their build. I’m consistently surprised at how they manage to fabricate and motorise their projects, and actually get them to work (most of the time).

The one thing that seems to come through from the show is that more often than not, the simple but effective design wins. If I were to counsel a team going on to the heap, I’d drum it in to their heads so that they never forgot – keep it simple, stupid!

The lesson I’d hope Saab could apply from this rather long introduction? Make sure you know what works and keep on making it better, and better, and better.

This all stems from the story doing the rounds today that BMW is considering adding a hatchback variant to it’s next generation of the 5-series. Auto Express claim that spy photos show an enlarged back window that could well point to a Skoda-style twindoor hatch opening on the next 5-er.

In all honesty, this seems to be a little bit of speculative opportunism on Auto Express’ part, a past-time they’re not unfamiliar with. But suppose it did happen to be true….

Around six years ago, the last of the turbocharged Saab hatchbacks made way for a Sports Sedan. Whilst it looked OK at the time and had a bunch of body-variant siblings on the drawing board that might have satisfied the traditionalists, the Saab 9-3 SS came with serious baggage in terms of costs and inflexibility. That baggage led to a freeze of sorts on Saab development whilst the place was restructured. The hatch was dead and despite the place held in people’s hearts, it was unlikely to be resurrected any time soon.

Two years ago BMW got a lot of people excited, and a lot of Saab fans a little worried, when they announced their 3-litre twin turbocharged engine. That engine has gone on to win a Best Engine award two years in a row and when you drive it, you can see why. It is a very good powerplant.

Now, if AutoExpress are right, it seems that BMW are exploring the world of the hatchback. A world that we who are immersed in it know to be a place full of good common sense, sporty profiles and heaps of luggage room. A world that Saab claimed as their own for many years before abandoning it in a fruitless chase for more market share, primarily in the US market.

So perhaps a reminder is in order. One that I’m pretty sure Saab designers are mindful of themselves, though their pencil-wielding, beancounting colleagues may not quite understand.

Saab’s formula should be fairly simple – intelligent vehicles that provide comfort, safety, performance and utility. For many years, Saab achieved that with the use of wagons and hatchbacks, which were an economical and very Swedish solution for the problem of being able to get a lot of gear into your vehicle.

Saab have already given up a lot of the high ground on turbocharging. They don’t have a hatch in the range at the moment but there’s still a lot of credits in the bank thanks to the 900 and 9000. It’s time to cash in.

Please bring back the hatch, at least as an option on all these future models that are coming out. Make Saabs that are Saabs. It’s fairly simple.

——

If you’re reading from Australia, Scrapheap Challenge is shown on ABC2 at 6.30pm, six nights a week, though I fear they’re rapidly running out of episodes to show.

——

And thanks to the many people who emailed me about the BMW hatch story. :-)

-

An apology from an enthusiast Saab blogger

I love driving.

I had my first car sitting in my driveway for four months before I got my driver’s licence. The first thing I did after passing my test was to get in my Holden Gemini, go pick up a mate of mine and fly down the Greensborough Bypass at 160 km/h. It was totally stupid, but fun.

The ensuing years saw a number of cars that were always a little bit different. I’ve never owned a Holden Commodore, a Ford Falcon, a Toyota Camry or a Mitsubishi Magna and I hope I never do. I’ve never been one for the standard three-box sedan and once I had my first experience with a Saab I knew I’d discovered something that was quite special.

Like I said, I love driving. A lot. I love the interaction with man and machine. I love seeing different parts of where I live in comfort and at speed. I love twisty corners. They don’t even have to be taken fast. I just love the act of driving. And I love driving in a Saab.

I consider myself to have been a Saab enthusiast, probably since the mid-1990s. I wasn’t in a position to buy one, though, until the late 1990s. Either 1999 or 2000. And even that was just a $1,000 Saab 99E from 1972. Shortly thereafter I got my 99 Turbo, got divorced, got a better paying job – and that’s when things really took off for me and the brand I’ve come to love.

Continue reading

Who should be deciding Saab’s future products?

This is a Saab blog, so I’ve put that headline in Saab terms. But transpose any company you like in there and ask the same question – who should be having input into the products that a company sells?

Go and read nearly any book on Saab’s birth and development and the stories that you’ll encounter are about Sixten Sason, Bjorn Envall, Rolf Mellde, Gunnar Ljungstrom and Sten Wennlo. With the possible exception of Mr Wennlo (I don’t know much about him) all the others are engineers or designers. These were the guys who devised Saab’s early products.

We all hold on quite proudly to the fact that Saab started in the car business with a clean sheet of paper and designed a car the way they thought it should be made. It was the 1940′s and relatively little was known about car esign. They didn’t have too much conventional thinking to weigh them down so they set about making a car for the Swedish people. Those early cars had their faults and limitations, but they also had the essence that would carry Saab right into the 1990s – an incredible feat.

Other notable car companies have done the same thing: they’ve adopted a particular philosophy and developed it, expanded it, honed it to perfection. Think of Porsche, Ferrari, BMW. Even Toyota and Subaru have done the same thing within their own corporate philosophies. These are the things that happen when you allow engineers and designers to drive product development. You get great products that the sales and marketing people can then go out and sell.

Where is all this leading, I hear you ask?

GM has recently started to show real signs of the design-led recovery that Bob Lutz keeps talking about. It’s really encouraging.

But I’m still puzzled by the recent corporate realignment that sees one guy taking charge of three GM Premium brands in North America and how his position is going to influence the development of those three brands. I asked questions about this last week and I still haven’t received an answer from Saab USA yet.

Consider this article from Advertising Age today:

Importantly, the new VPs will have a seat at GM’s product-development councils, which Peter Ternes, a GM spokesman, said was “the biggest change.” Under the current system, a centralized global panel headed by product czar Bob Lutz decides which models will be made. Three of the four new channel chiefs “will have a voice” on new products, the spokesman said…..

….This is a change that will make marketers at many other companies very jealous. Brand champions are typically charged with being the ears of their companies, using either traditional market research or, more recently, social-media tools to garner insights about what consumers want. But it’s still relatively rare that they get to impart those insights early enough in the process to influence the product.

I’m not sure which one makes me more nervous – a group of Lutzian yes-men gathering in a dark room deciding which crumbs might fall from the table in Saab’s direction. Or a group of Lutzian yes-men including a brand chief who’s got to divide his thoughts between three premium brands for the US, one of which is distinctly un-American and a smaller chance for him to hit the home-run that’ll get him to that next rung on the corporate ladder.

Forgive my scepticism, but Saab already had a chief in the US and I just don’t see how adding another later of management is going to help things.

And I really don’t see how giving this new guy influence and input in product decisions is going to help things, either. Any student of 1980s and 1990s major-brand vehicles would know that allowing the marketing people too much influence results in cars that drive like pancakes, look out of date before they’re developed and are underengineered thanks to costs being reallocated to the parties with the shiniest teeth.

I want Saabs to be Saabs. I want all the great design elements that made Saabs of the past so distinctive. I don’t want to re-live the past, but I want each and every Saab to fresh, new and yet familiar.

Saab have two crucial things going for them – potential and soul. The marketers can help to realise the former, but its the engineers and designers who make the latter. I hope the cat in the hat understands this. All three of his brands will be better off for it if he does.

Questions that need answers

Tonight I’m emailing representatives from both Saab Automobile (ie. in Sweden) and SaabUSA and I’ll be trying to get answers to the following issues. These have grown in prominence recently, and for those of us who like to be reassured about Saab’s future, I think requesting some answers is fair enough.

The Saab 9-1

The fundamental question about the Saab 9-1 is whether or not they’re actually going to build it. The concept was great but since it’s unveiling there’s still a giant and silent question mark hanging over the car. Motoring rags all over the web have gone with the assumption that it will be built, but GM execs were very specific in keeping their options open.

The Saab 9-3

I don’t want to express any dissatisfaction with the current 9-3 at all. I think the 2008 re-styling is a hit and I think the additions they’ve given to the 9-3 range in the form of the TTiD engine and XWD are absolutely brilliant. BUT….. The recent stories of indecision have stoked a fair bit of uncertainty about the Saab 9-3.

Is it going to get smaller and be made on the Delta platform in Trollhattan as suggested in last weekend’s article in Automobilewoche? Is the indecision about the car really going to push it’s release out from the expected 2010 to around 2012 as suggested? If it does get smaller does that mean that the 9-1 is off the menu?

Steve Shannon

The appointment of Mark McNabb to oversee GM’s three premium brands in the US certainly seems to encroach more than just a little on Steve Shannon’s job description. Steve was responsible for Saab in the US and now someone else is.

I wrote in my open letter to Steve Shannon last year that what Saab really needs in the US is someone who will stick around for a while. Someone who get to know the beauty of the company and their philosophy, and thereby be willing and motivated (beyond their own interests) to go out on a limb for them. I hoped Steve would be that guy.

McNabb’s hiring definitely opens a window of opportunity for Steve Shannon to bail if he so desired. I like Steve Shannon and I think he’s grown to have a real appreciation for the brand but I wonder, deep down in that quiet place, whether he thinks Saab is the right place to advance his career.

The world is looking at McNabb right now but I’m looking at you, Steve.

——

So there we go. Three important issues and two important jurisdictions. I’ll let you know how we go.

Sunday Night Snippets

I’d like to take this opportunity to endorse Eggs’ idea and encourage all who might be interested to sign up to GM Next and think about what you might be able to contribute to the Wiki there.

Ain’t no use complaining if you don’t take up the opportunities for interaction that are offered to you. GM Next is quite sanitised over all, so it’d be nice to see some vetted historical accuracy where Saab’s concerned.

——

And whilst we’re on the subject of interactive media….

I mentioned the fact that Saturn had started a social media hub online last week and it seems to have been picked up by many in the motoring media. It’s not just mere reportage, either – the whole concept has been received pretty well, too.

Now it’s Ford’s turn with a Ford Performance Group hub. It’s not as interactive as others, but has a spot for clubs, some merchandising and a great performance parts site. There’s plenty left to develop and Ford plan to involve more clubs and forums as the site grows.

It’s a start, and it looks OK.

Why am I talking about this?

Saab needs a bigger and better online presence. It needs every edge it can get and the internet’s an incredibly cost effective way of spreading your message.

——

Absent any clarity on the appointment of Mark McNabb to oversee what is GM Premium Brands in the US (I’m not sure if they’ve actually come out and called it that yet), I’m a little worried about it.

I’m also confused as to how creating another layer in the management structure equates with GM’s explanation of “streamlining” the management of these brands. There’s been a few decent articles that try to explain how it’s going to work.

It seems Steve Shannon will go from being General Manager, Saab USA, to Saab Divisional Manager. Where Steve Shannon once reported to Mark La Neve, this role is now assumed by McNabb for all three premium divisions.

What I’d like to know is whether all three divisions still have their own marketing and advertising budgets or if they’re now going into one big bucket, which will be quite fluid and hard to nail down in terms of increased or decreased ad spends for Saab. I’d also love to know what Mr McNabb thinks about stand-alone Saab dealers. There’s still a number of them but those numbers are decreasing. Will he try and bolster those numbers, or will he try to encourage the consolidation of S-C-H dealerships?

It’s a passage in the Detroit News that has me concerned about that issue:

Having a large number of brands in the past has forced GM to hang on to overlapping or slow-selling products, along with the bureaucracy of managing each one.

But, as GM discovered when it axed Oldsmobile in 2000, eliminating an entire lineup is dauntingly costly because of the expense involved in buying out dealers.

In recent years, GM has worked to align its brands without eliminating any, an effort most visible in the consolidation of hundreds of stand-alone dealers.

I don’t want to be mischevious, but it’s a legitimate worry.

Perhaps an open letter to Mr McNabb is in order, though I might have to apologise for the photo.

——

The ladies celebrate the end of the Geneva Motor Show:

Stewardship – or – here he goes again

One of the national Saab General Managers recently referred to me as possibly being one of those kooks on the internet (words to that effect). That’s fair enough. We’ve never met and he’s got a job to do. Better to not worry about what’s in the news when you’ve got a brand to resurrect.

This story ain’t about Saab Canada. I’ve softened on them a little in the last few weeks. This very quick rant is about our good friends at Cadillac in Europe, who I’m sure also dismiss me as some sort of kook.

I wrote perhaps the best piece I’ll ever write with regard to Cadillac in Europe back in September last year. It was called Saab vs Cadillac and I’m not going to reinvent the wheel by trying to rephrase it here.

My consistent line has been that the relentless development of Cadillacs for Europe has been a colossal waste of time and money. GM people consider that GM can’t be successful if Cadillac isn’t successful. They also consider that Cadillac is the only card in GM’s deck that can be played in the premium sector. I’ve had GM staff say those things to me.

And I think it’s crap.

Why am I re-hashing all this? Because Autocar have an interesting article about the demise of the Cadillac BLS:

Cadillac is to ditch its unsuccessful Saab-based BLS and build a striking new rear-drive saloon in its latest bid to rival BMW’s 3-series and Audi’s A4.

Called Project Alpha and due in Europe in 2011, the new car will be a key part of General Motors’ latest efforts to make Cadillac a global player. But it will use a rear-wheel drive platform that is currently under development in the US…..Project Alpha is part of GM’s plan to improve Cadillac’s image outside of the US. In Europe, the perception of Cadillacs as oversized V8 American barges is still putting off buyers.

I wonder if there’s a soul out there in GME land who’d be brave enough to tally up the total amount wasted on the development and promotion of the Cadillac brand in general, and the BLS in particular?

And you want to know the irony? If GM were brave enough to answer questions about this issue honestly, according to how they really feel, they’d tell you that Saab are lucky that Cadillac came along. That if it weren’t for the BLS, the 2008 Saab 9-3 wouldn’t be as good as it is.

They wouldn’t tell you that the 9-3 could be even better than it is if the money lost on Cadillac were channeled into the Saab line. Only that Saab have been lucky to get some scraps from Cadillac’s table.

GM – maybe it’s the meds talking, but sometimes you really give me the irrits.

If you’ve got to fix your big brands first, how long are Saab fans expected to wait around before you get to a brand that impacts your sales and your margins the least, despite the expertise you take from it and the potential it has for you?

On Saab and Social Media

I’ve carried on a bit in the past about how Saab could make great use of the current trends towards online social media. Saab’s ownership base seems to be quite media and internet savvy.

There’s some great online resources for Saab enthusiasts. Whether it’s history, specs, performance, culture…whatever you’re after can be found somewhere online. The sites are all well indexed and ranked by search engines and with the exception of The Saab Network, all seem to be happy to link to other sites. You get a great initial resource and links to more.

My recent interest in Alfa Romeo has proven to be very frustrating from this point of view. There are resources out there, but many are years old and you’re not confident of being able to ask questions if needed.

That’s one side of online life. The sites are maintained by enthusiasts for the enthusiast audience. The side that’s just starting get tapped by some companies, the side that Saab have barely tapped at all, is the corporate blogging and social media side.

I’ve written about this before and yes, I know that a corporate site would impose limitations, but check this out.

Alfa Romeo MiTo Blog Alfa Romeo have recently launched a blog for their new compact car, the MiTo, and it’s doing some of the things that no other company sponsored and constructed site has done yet – some of things I’ve implored Saab to do in my previous posts here.

The asks you to register in order to comment. This gives the company a definite point of contact with the visitor. You have to use a real email address to comment as you’re asked to confirm your registration via an email they send to that address.

Alfa have already engaged the public in order to name the car (though they over-rode the result and called it MiTo instead of the public’s choice – Furiosa). They’ve also had a recent vote on the site to decide the font work for the badge on the car.

Comments are encouraged and right now with the MiTo in launch stage, they’re also rewarded. Alfa Romeo are selecting various commenters, based on location and participation, to cover various bits of the MiTo’s introduction.

For example, here’s some video of one of their MiTo visitors at Centro Stile, Alfa’s design studio. It’s fairly short and it doesn’t reveal a whole lot, but the interest on the MiTo site in being selected for experiences like this is quite pointed.

There’s almost three thousand people signed up for the MiTo site already and word is only just starting to get around. Knowing how these things work from the TS map, etc, there’s probably ten times that number that are perusing the site from time to time each day.

——

Just in case you think it’s just me riding my hobby horse with all this, check out Bob Lutz in this interview on the rise of social media.

He’s an advocate for it and likes the way he can set the story straight when a writer gets the story all wrong. It’s not just an accountability tool. It’s a chance for meaningful interaction between the company and the customer. It’s a chance to reward the customer in the way Alfa are doing and have others learn from the experiences.

I try and do the same thing here, too, with press events that I can’t attend personally. It’s a great thing as people get to attend an event that they couldn’t attend otherwise, see the company machine in action and most importantly, get personal experience with the new vehicles. The person representing this site appreciates the opportunity and I appreciate being able to share the story here. Everyone’s a winner.

Saab already have an audience online. They have plenty of stories to tell and running their own interactive social multimedia site would be a very cost-effective way to get their message out.